Advantage Sales & Marketing LLC dba Advantage Solutions

Associate Service Center Representative

Job Locations US-CA-Santa Ana
Primary Posting Location : Address
1610 East St Andrew Place
Primary Posting Location : City
Santa Ana
Primary Posting Location : State/Province
CA
Postal Code
92705
Primary Posting Location : Country
US
Requisition ID
2020-295600
Position Type
Full Time

Summary

Representative, Associate Service Center

 

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Representative, Associate Service Center who will serve as the main point of contact for all associates to answer Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedure related questions. They will also perform intake for Associate Relations matters. Resolve basic to moderately complex issues with minimal guidance. Provides customer service using company supported payroll/HR applications and platforms; troubleshoot inquiries and advises on the appropriate action to resolve or escalate to the appropriate Tier II team.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off

Responsibilities:

  • Resolve questions received via various channel support streams such as but not limited to telephone, email and helpdesk tickets related to Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedures with the goal of resolving question(s) or issue(s) upon initial contact from associate (Tier 1) and continued communication.
  • Educate associates on company practices and tools, such as company intranet, manager and employee self-service vehicles (Tier 0) to encourage associates to resolve and research future questions on their own.
  • Use fundamental Payroll and general Human Resources knowledge and resources to research and resolve moderately detailed and complex issues that were unable to be resolved during initial call/email; Provide associates accurate, consistent and timely responses and explanations regarding HR and Payroll related questions and issues.
  • Triage complex questions and issues to the appropriate resources outside of the ASC.
  • Conduct general HR administration functions, including but not limited to processing various MyOracle transactions.
  • Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve inquiries and appropriately transfer or reassign matter within the help desk system.

Qualifications:

  • Associate’s Degree or equivalent experience required
  • 1+ years of experience in Human Resources or Payroll
  • 1+ years of customer service experience
  • 1+ year of working in an HR Service Center
  • Good interpersonal skills with emphasis on teamwork and collaboration; Excellent customer service orientation
  • Basic computer skills including familiarity with Word, Excel, and Internet usage

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

Representative, Associate Service Center will serve as main point of contact for all associates to answer Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedure related questions. They will also perform intake for Associate Relations matters. Resolve basic to moderately complex issues with minimal guidance. Provides customer service using company supported payroll/HR applications and platforms; troubleshoot inquiries and advises on the appropriate action to resolve or escalate to the appropriate Tier II team.

 

Essential Job Duties and Responsibilities

  • Resolve questions received via various channel support streams such as but not limited to telephone, email and helpdesk tickets related to Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedures with the goal of resolving question(s) or issue(s) upon initial contact from associate (Tier 1) and continued communication
  • Educate associates on company practices and tools, such as company intranet, manager and employee self-service vehicles (Tier 0) to encourage associates to resolve and research future questions on their own
  • Use fundamental Payroll and general Human Resources knowledge and resources to research and resolve moderately detailed and complex issues that were unable to be resolved during initial call/email.
  • Triage complex questions and issues to the appropriate resources outside of the ASC.
  • Conduct general HR administration functions, including but not limited to processing various MyOracle transactions.
  • Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve inquiries and appropriately transfer or reassign matter within help desk system.
  • Provide associates accurate, consistent and timely responses and explanations regarding HR and Payroll related questions and issues.
  • Participate in administrative tasks and special projects as needed.


Supervisory Responsibilities

Direct Reports
- This position does not have supervisory responsibilities for direct reports

Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports

 

Travel and/or Driving Requirements

- Travel and Driving are not essential duties or functions of this job

 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

 

Education Level: (Required) Associate's Degree or equivalent experience

 

Field of Study/Area of Experience:

  • 1+ years of experience in Human Resources or Payroll
  • 1+ years of customer service experience
  • 1+ year of working in an HR Service Center

 

Skills, Knowledge and Abilities

  • Good interpersonal skills with emphasis on teamwork and collaboration
  • Excellent customer service orientation
  • Ability to understand and follow specific instructions and procedures
  • Excellent written communication and verbal communication skills
  • Ability to exercise sound judgment
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong prioritization skills
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
  • Basic computer skills including familiarity with Word, Excel, and Internet usage
  • Analytical and research Skills

 

Environmental & Physical Requirements

 

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

 

Additional Information Regarding The Company Job Duties and Job Descriptions

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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